ABSTRACT
Growing scientific attention to technology has led to new guidelines for comprehending consumers' experiences with the technology. Understanding the relationship between technology and consumers is crucial for advancing thought as well as practice in this subject. This study aims to look at the origins, significant subjects, scientific advances, and future advancements in customer reactions to technological research. To accomplish this aim, we ran analysis in R with the visualization tools VOSviewer and Biblioshiny in order to conduct a bibliometric study. Employing the Boolean strategy, journal articles were obtained from the Scopus database up to August 17, 2022. This research looked at customer reactions to technology literature from various angles, including citations, journals, keywords, and geographies. Then, bibliographic coupling, co-citation, and co-occurrence analysis were carried out. The analysis showed how customer reactions to technology literature have changed over the past 2 decades. This study provided insight into the role of technology adoption and COVID-19 in customer reactions to technology, and identified potential and constraints in this area. © The Author(s) 2023.
ABSTRACT
The extant literature is bereft of evidence about the detrimental outcomes of the COVID-19 pandemic on hotel employees' mental health (MH) and work and nonwork outcomes. Therefore, our paper examines MH problems as a mediator of the effect of COVID-19 as a stressor on propensity to be late for work (PLW) and absenteeism, as well as life satisfaction (LS). One hundred and fifty-one employees in two national five-star hotels in Turkey completed Web-based surveys. The previously mentioned linkages were gauged via structural equation modelling. Study results reveal that employees who are at risk of getting infected by COVID-19 are beset with MH problems at elevated levels. These employees in turn exhibit PLW and absences from work and display low levels of LS. The results further demonstrate that the threat of COVID-19 triggers employees' absenteeism. Our paper provides theoretical implications and recommendations for managers in the hospitality industry.
ABSTRACT
Tourism sector has already affected severely by the existing coronavirus (COVID-19) epidemic as of Feb 11, 2020 started in China and spread all over the world. World Health Organization (WHO), therefore, has been recommended travelers to avoid travelling. Since then, the number of tourists has essentially plummeted to a level that world has not ever experienced before. In the view of the lacking studies in tourism literature that scrutinize by the subject. This study inspects the effect of the coronavirus (COVID-19) epidemic on the tourism industry by examining the effects of COVID-19 outbreak on the tourist behavior of Turkish travelers. Furthermore, this empirical study analyses into the sensitivity of tourists concerning crises in making decisions regarding travel. The analysis shows that COVID-19 outbreak has significantly affected people's life, work and travelling during the COVID-19 outbreak period while the impacts on individuals' inclination to travel, the preference of leisure trips and concern of public hygiene vary. In general, the influences of COVID-19 outbreak are of a nature of paroxysm and period, and the lessening of travel and tourism was triggered by a combination of internal motivation as well as external compulsory measures and travel bans. Additionally, the formation of an effective communication system and crisis action will add to the rescue of the tourist market.